August 11, 2022

The Bahrain Telecommunications Regulatory Authority has introduced on its web site its choice on complaints filed towards Batelco relating to a velocity provide it filed for fiber broadband packages in July 2020 for a interval of 9 months.

In accordance with the choice of the authority, subscribers of packages (Viber) throughout the aforementioned interval have the best to terminate their contract and swap to a different operator to obtain an identical service with none charges related to the termination of the service. This choice additionally applies to customers who’ve been requested to subscribe to those packages with out renewing their contracts. Batelco will notify shoppers throughout the first week of August 2022.

Additionally it is simple to modify from one operator to a different, provided that the supply of fiber optic infrastructure within the Kingdom of Bahrain is carried out via one operator, the Bahrain Community Firm (BNet). Thus, shoppers wishing to terminate their contract with Batelco can use one other competing operator for the same service or renew their current contract with Batelco in the event that they want to proceed with them.

Of the choice, Mr. Philip Marnik, Director Normal of the Bahrain Telecommunications Regulatory Authority, mentioned: “The Telecommunications Regulatory Authority is doing every thing attainable to advertise competitors and suppress any conduct that will intrude with its achievement. The authorities have at all times sought to encourage a dynamic aggressive market that works for the advantage of the buyer, the place everybody is determined by telecommunications companies, so it’s obligatory to supply them with companies that care for the pursuits of shoppers, whereas guaranteeing truthful competitors between operators. “.

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